Return & Refund Policy

At Moontide Beauty, we are committed to ensuring your satisfaction with our high-quality, all-natural cosmetic products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Time Frame: Returns must be initiated within 30 days from the date of purchase.
Product Condition: Items must be unused, unopened, and in their original packaging.
Proof of Purchase: A valid receipt or order confirmation is required.

Non-Returnable Items:

For hygiene and safety reasons, the following items are not eligible for return:

Opened or used cosmetic products
Products purchased more than 60 days from return date.
Any Sale or clearance items.

Return Process

To initiate a return:

1. Contact Us: Email our customer service team within 30 days of receiving your order at customerservice@moontidebeauty.com with your order details.
2. Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
4. Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.

Refund Policy

Refund Method: Approved refunds will be processed to your original payment method.
Processing Time: Refunds will be issued within 14 business days after receiving and inspecting the returned item.
Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.